Fees & Cancelations

Fees & Services

At Metanoia Counselling, we are providing the following services:

  • Individual counselling session in person $145 (50 minutes)
  • Individual Counselling session virtual $145 (50 minutes)
  • Couple Counselling session in person $175 (50 minutes)
  • Couple Counselling session virtual $175 (50 minutes)
  • Youth Counselling session in person $145 (50 minutes)
  • Youth Counselling session virtual $145 (50 minutes)

We are offering sliding scale sessions at $100 (50 minutes), please reach out to us to see how you can book this. 

Cancelation Policy

Please note, as of August  2024 the following cancellation / missed appointment policy is in effect:

  • A full 24 hours notice is required for cancelling appointments. Please log in to your secure client profile in the Jane app or email Metanoia Counselling . Online cancellations can only be made with 24+ hours notice.
  • If you cancel with less than 24 hours before your appointment time, you will be billed for 50% of the cost of your appointment, that is: $72.5 for a 50-minute session. This also applies to same-day bookings which are subsequently cancelled.
  • If you cancel with less than 12 hours before your appointment time, you will be billed for 75% of the cost of your appointment, that is $108.75 for a 50-minute appointment. This also applies to same-day bookings which are subsequently cancelled.
  • If you cancel with less than 6 hours before your appointment time, you will be billed for 90% of the cost of your appointment, that is $130.5 for a 50-minute appointment.
  • Clients who fail to show up for a scheduled appointment (“no show”) are billed for the full cost of their scheduled session — i.e. $145 for a 50-minute session.

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